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IT Technical Support

Qualification Details

The World Economic Forum predicts a net gain of 58 million jobs in human and tech-based jobs. By 2022, large proportions of companies are likely to have expanded their adoption of technologies such as the internet of things and app- and web enabled markets, and to make extensive use of cloud computing. Due to Industry 4.0, emerging job opportunities include software and application developers and specialists

Discover the central principles of information technology and recognise the possibilities and impact on life and in business. Our programme cultivates problem-solving abilities, practical digital communication and establishes a solid foundation in tech skills. Explore and learn topics like multimedia, website development and fourth generation language programming. With both theoretical study and practical application, prepare for the constant flux of technological transformation.


Work Integrated Learning

Our programmes include a compulsory Work Integrated Learning component. This covers specific competencies for completing your qualification. iFundi can assist you with finding relevant workplace experience throughout the duration of your programme. 


Entry Requirements

  • National Senior Certificate with admission to a Higher Certificate, Competent in English at NQF level 4
  • Admissions assessment
  • Non-refundable enrolment deposit of R1 500 payable upon acceptance


Tuition Details

Tuition for this programme includes: 

  • 360 hours facilitated classroom-based learning
  • Custom designed course guides
  • Continuous assessments for each module
  • 2 free remediation sessions
  • Certificate of completion and facilitation of Certificate of Competence after completion of required Work Integrated Learning component


Career Prospects

Career prospects within the management field and industry include Technician, Service Desk Agent and Systems Support Consultant with an average earning potential of R 11 496.


For further queries on our programmes, applications or fees, please contact us on 011 290 5900 or email Office hours are Monday to Friday, from 8:00am until 5:00pm.


Programme Outline

Module 1: Communications ICT

Module 2: Mathematics

Module 3: PC Hardware and Architecture

Module 4: PC Repair and Problem-solving

Module 5: Troubleshooting and Safety

Module 6: Network Protocols and Internet

Module 7: Customer Service and Contact Center